1. Information We Collect

We collect the following personal information when you interact with us:

• Name
• Phone number
• Email address
• Shipping and billing addresses
• Order details, tracking numbers, and delivery information
• Any other information you voluntarily provide when contacting us

2. How We Use Your Information

Your personal information is used to:

• Provide and manage courier, delivery, and logistics services
• Send delivery updates, pickup confirmations, and ETA notifications
• Respond to customer inquiries and provide support
• Improve our services and customer experience

3. Who Personal Information is Shared With

We respect your privacy and do not share your SMS consent or personal information with third parties or affiliates. Information may be shared only when required by law or to provide services (e.g., delivery partners), but your SMS consent will never be shared.

4. SMS Consent

By providing your mobile number or opting in via our website or other channels, you consent to receive SMS messages from F&R Courier Concepts LLC regarding your deliveries, services, and support.

Message frequency may vary. Message and data rates may apply.

5. Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message. To opt back in at any time, reply START.

6. Help Instructions

If you need assistance, reply HELP to any SMS message or contact us through one of the following methods:

• Call: 1-877-349-6058
• Email: feliciajones@frcourierconceptsllc.com
• Visit: https://frcourierconceptsllc.com/contact

7. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

8. Accessibility

This Privacy Policy is easily accessible on our website and linked on all forms where you provide consent for SMS messaging.

9. SMS Terms of Service

By opting into SMS messaging, you agree to the following:

• You will receive SMS messages related to delivery updates, service reminders, and customer support.
• Message frequency varies depending on your orders and interactions.
• Message and data rates may apply.
• You can reply STOP to opt out at any time.
• For assistance, reply HELP or visit https://frcourierconceptsllc.com/privacy-policy.